Lasso
Lasso is a checkout platform that connects your Shopify store to Whop’s payment infrastructure. With Lasso + Whop, you get predictable T+3 business day payouts, built-in dispute management, and access to Whop’s full suite of payment methods — independent of Shopify Payments.
Getting started
Onboard a new store
Create your Whop business
Go to whop.com/new/ and select Physical Products. Choose your store niche, select the country where your business is registered, and name your store.
Complete KYC verification
In Whop, click Payouts on the left-hand side and complete KYC identity verification.
Connect Whop and Shopify through Lasso
Return to Lasso and proceed through the onboarding flow — it walks you through connecting Whop and Shopify.
Adding a store under an existing Lasso account
In Lasso, click your brand name (top right) and go to Account Settings > Stores (top) > Add Store (top right). Fill in all details including “Store Name” (top left), click Save, complete the paywall, and proceed through the onboarding flow.
Remove/disable VAT tax collection
During onboarding, fill out the VAT removal form: whoponboarding.com/lasso
- This form must be submitted before store approval
- Once submitted, the Whop team confirms VAT is turned off on the backend
- US-based stores do not need VAT removal
- The Whop BizID is required to confirm removal (format:
biz_XXXXX)
VAT removal requires backend confirmation from Whop — it is not instant. If missed during onboarding, the form can be submitted after the fact and a team member will process it.
Set up the DNS record for your checkout domain
Go to your domain host (GoDaddy, Namecheap, Cloudflare, etc.) and add a new DNS record:
Include the period (.) at the end of the value. Do NOT prefix with www —
the Name field should be exactly checkout. DNS propagation may take time.
The DNS record is provided on the “Store Approved” screen in Lasso onboarding.
Install the Lasso code in your Shopify theme
Switching stores or reusing a theme from a previous Lasso store: Importing a theme previously connected to Lasso on a different store can cause checkout conflicts. To fix this: go to Shopify > Edit theme code > completely DELETE the lasso-drawer.liquid file (if it exists). In theme.liquid, delete the render - lassodrawer line of code. Then paste the new code from Lasso’s Shopify integrations page.
Add a second/additional store
- Whop review required first — send screenshots of new store metrics (revenue, chargeback rate, shipping/delivery performance for last 90 days)
- Each additional store is $199/month
- Create a new Whop business: Whop > blue plus (top left) > Physical Products > follow creation flow
- Complete KYC on the new Whop business
- In Lasso: Brand name (top right) > Account Settings > Stores > Add Store (top right) > fill details > complete paywall > follow onboarding flow
- Theme code installation is the same as initial onboarding
- Each store needs its own DNS record
Switch/rebrand to a new Shopify store
Full brand switch checklist
- DNS: Get new DNS record > add CNAME to new domain host
- Lasso — Shopify Integration: Integrations > Shopify > reconnect with new store (may need to reset integration first — reach out to the Lasso team if you need assistance)
- Lasso — Account Settings: Brand name (top right) > Account Settings > Stores > Edit > update all details
- Lasso — Flows: Update all branding in payment page and confirmation page
- Lasso — Theme Code: Install new code snippet in duplicate theme of new store
- Whop — Checkout Settings: Settings (bottom left) > Checkout > update: checkout success redirect URL, custom statement descriptor, payment domain
- Whop — Brand Name: Click brand name (top left) > change to new store name
- Tracking: Reconnect tracking integrations (Meta CAPI, WeTracked, Triple Whale, etc.)
Approval requirements
Standard review
VIP/priority terms (no reserve)
Screenshots needed:
- Last 90 days revenue
- Chargeback/dispute rate (under 1% ideal)
- Shipping & delivery performance
- Active, legitimate store
Payments & payouts
Payout schedule
- Funds settle in 3 business days (T+3), excluding weekends
- No payouts on weekends
- Automatic withdrawals: Whop > Payouts > 3 dots (top right) > “Automatic Withdrawals” > set up payout account
- Manual withdrawals can also be requested from the Payouts page
- Payout currency depends on the KYC country and connected bank account
- If your bank currency differs from customer payment currency, FX fees apply
Fees and pricing
Additional fees (when applicable):
- Cross-border transaction fee (payout country ≠ customer country)
- Currency conversion fee: ~0.5%
- Klarna/BNPL may carry different rates
To avoid cross-border + conversion fees: KYC with the same country your customers are purchasing from and connect a bank account in that currency. Transaction-level breakdowns are available in the Whop dashboard. For formal invoices, contact the Whop team.
Currency and conversion fees
- Customers are charged in the currency configured in your Whop checkout
- If payout bank currency ≠ customer payment currency → FX conversion ~0.5%
- Cross-border fees apply when KYC country ≠ customer country
- EUR payouts require EUR KYC + EUR bank account
- To change payout currency: Whop > Payouts > 3 dots > Change Account Details > re-KYC
To avoid both cross-border and conversion fees: KYC with the same country your customers are in and connect a bank account in that currency.
Refunds and negative balances
- Refunds are processed through the Whop dashboard
- Insufficient funds: You must manually top up before refunding
- Top up method: Create a checkout link for the needed amount and pay it yourself
- Negative balance: Must be manually paid off
- Auto-refund threshold can be set in Whop resolution center settings
KYC and account details
- KYC is done in Whop > Payouts > “Verify your identity”
- To change account details (e.g., switch payout country): Whop > Payouts > 3 dots (top right) > Change Account Details > re-KYC with new details
- KYC must match the bank account country for proper payouts
- If KYC’d with EU details, cannot payout to a US bank (and vice versa)
Disputes & risk
Chargebacks and disputes
Thresholds:
Management:
- Disputes appear in Whop > Payments > Disputes
- Whop has a built-in resolution center
- “Accept” on a chargeback = you lose the dispute and refund the customer
Prevention:
- Auto-refund in resolution center: Set a dollar threshold to auto-refund cases (prevents chargebacks when banks redirect customers to Whop support)
- Disputifier and similar apps work alongside Whop
- Disputes guide
After closing a store, chargebacks can still arrive — funds in reserve cover these.
Rolling reserve
When applied:
- New stores with limited history: 5–10% rolling reserve
- Dispute rate above 1%: 10% rolling reserve
- Dispute rate above 3%: Can escalate to 100%
- CNY/peak periods with delivery delays: Temporary reserves
Standard terms:
- 5–10% of transaction volume held for 90 days on a rolling basis
- Reserve can be negotiated based on track record and volume
How to avoid or reduce:
- Dispute rate below 1%
- Average delivery time under 14 days
- $250k+ processed in last 30 days
- Good fulfillment data (use tracking apps like Parcel Panel)
- Can negotiate removal after a proven track record
Shopify Payments holds
This is a primary reason merchants switch to Lasso + Whop — Shopify Payments holds are unpredictable.
- Lasso + Whop processes payments independently from Shopify Payments
- Shopify Payments can be disabled once Lasso is live (Shopify store still used for product management and fulfillment)
- Merchants with existing Shopify holds can onboard while the hold is active
- Lasso provides predictable T+3 business day payouts
Features & integrations
Post-purchase upsells
- Products with variants (multiple sizes/colors) not yet supported
- Both Whop AND Lasso must activate upsell functionality for your store — request via your Whop team rep
- One-click upsell is supported
- Cart upsell sizing/display can be customized
- Setup: Lasso > Upsells > add products
As of February 2026, upsells only work for USD transactions. Multi-currency upsells, VSL (Video Sales Letter) on upsell pages, more customizable upsell pages, and product variant support are in active development.
Ad tracking and CAPI
Meta (Facebook) CAPI:
- Built-in integration: Lasso > Integrations > Meta > enter Pixel ID + Access Token
- If using WeTracked or Triple Whale, disable Lasso’s CAPI to prevent double attribution
Known issue: CAPI may fire multiple events. A fix is in development — the team will disable and re-enable once resolved.
Supported tracking tools:
Affiliates and data visibility
- Affiliates who referred you can see limited data on the affiliate dashboard
- This may include store URL, revenue, and chargeback metrics
- Check with your Whop team rep on exact visibility settings
Team member roles
- Team members can be added with specific role permissions
- For refunds/disputes handling, assign the appropriate access level
- Check Whop dashboard > Team settings for available roles