How to find your purchase
After you buy access to a product, your membership and content are tied to your Whop account. You will need to know the email address you used when you made your purchase. Most of the time, when users can’t find their purchase on Whop, they are simply logged into Whop with another email.
Where to find your purchase
Find your Joined memberships on the left-hand side
You’ll see all whops you’ve joined; click one to open it.
Tips: If you’ve ever created a business on Whop, you’ll also see Your businesses on this sidebar. If you don’t see anything, your sidebar might be minimized. Open your sidebar by clicking in the top left.
You can also use links from your order confirmation email to go straight to the whop.
Can’t find your recent purchase?
Search your inbox
Look for emails with Whop Order Confirmation or from no-reply@whop.com. Check the receipt to see which email address and Whop ID you used to log in to your account (e.g. Whop ID: support@whop.com).
If you’ve logged in and still don’t see your purchase, you may have two different Whop accounts. Some users check out with one email and log in with another. Searching your inbox for the purchase confirmation shows which email the purchase is under — check all of your email addresses so you know which one you used to sign up. See Duplicate Whop accounts for more on this issue.
If you don’t see a receipt
Check your purchases on Whop
To confirm you’re on the correct Whop account or to manage your memberships and purchases:
How to transfer subscriptions or memberships to a different Whop account
If you have multiple Whop accounts, you can move your memberships to the one account you want to use.
Contact Whop Support
Contact the team or click the Get help icon in the app. Ask for your membership to be transferred.