Dispute Updated

Payload

{
  "api_version": "v1",
  "data": {
    "access_activity_log": "192.168.1.1 - 2024-01-15 12:00:00 UTC",
    "amount": 6.9,
    "billing_address": "123 Main St, New York, NY 10001",
    "cancellation_policy_attachment": {
      "content_type": "image/jpeg",
      "filename": "document.pdf",
      "id": "string",
      "url": "https://media.whop.com/abc123/optimized.jpg"
    },
    "cancellation_policy_disclosure": "All sales are final. No refunds after 30 days.",
    "company": {
      "id": "biz_xxxxxxxxxxxxxx",
      "title": "string"
    },
    "created_at": "2023-12-01T05:00:00.401Z",
    "currency": "usd",
    "customer_communication_attachment": {
      "content_type": "image/jpeg",
      "filename": "document.pdf",
      "id": "string",
      "url": "https://media.whop.com/abc123/optimized.jpg"
    },
    "customer_email_address": "customer@example.com",
    "customer_name": "Jane Doe",
    "editable": true,
    "id": "dspt_xxxxxxxxxxxxx",
    "needs_response_by": "2023-12-01T05:00:00.401Z",
    "notes": "Customer used the product for 3 months before disputing.",
    "payment": {
      "billing_reason": "subscription_create",
      "card_brand": "mastercard",
      "card_last4": "4242",
      "created_at": "2023-12-01T05:00:00.401Z",
      "currency": "usd",
      "dispute_alerted_at": "2023-12-01T05:00:00.401Z",
      "id": "pay_xxxxxxxxxxxxxx",
      "member": {
        "id": "string",
        "phone": "string"
      },
      "membership": {
        "id": "mem_xxxxxxxxxxxxxx",
        "status": "trialing"
      },
      "paid_at": "2023-12-01T05:00:00.401Z",
      "payment_method_type": "acss_debit",
      "subtotal": 6.9,
      "total": 6.9,
      "usd_total": 6.9,
      "user": {
        "email": "john.doe@example.com",
        "id": "user_xxxxxxxxxxxxx",
        "name": "John Doe",
        "username": "johndoe42"
      }
    },
    "plan": {
      "id": "plan_xxxxxxxxxxxxx"
    },
    "product": {
      "id": "prod_xxxxxxxxxxxxx",
      "title": "Pickaxe Analytics"
    },
    "product_description": "Monthly subscription to premium analytics dashboard.",
    "reason": "Product Not Received",
    "refund_policy_attachment": {
      "content_type": "image/jpeg",
      "filename": "document.pdf",
      "id": "string",
      "url": "https://media.whop.com/abc123/optimized.jpg"
    },
    "refund_policy_disclosure": "Refunds available within 14 days of purchase.",
    "refund_refusal_explanation": "The customer exceeded the refund window by 60 days.",
    "service_date": "2024-01-15",
    "status": "warning_needs_response",
    "uncategorized_attachment": {
      "content_type": "image/jpeg",
      "filename": "document.pdf",
      "id": "string",
      "url": "https://media.whop.com/abc123/optimized.jpg"
    },
    "visa_rdr": true
  },
  "id": "msg_xxxxxxxxxxxxxxxxxxxxxxxx",
  "timestamp": "2025-01-01T00:00:00.000Z",
  "type": "dispute.updated"
}

Sent when a dispute is updated

Required permissions:

payment:dispute:read
plan:basic:read
access_pass:basic:read
company:basic:read
payment:basic:read
member:email:read
member:basic:read
member:phone:read
webhook_receive:disputes

Payload

The payload of this webhook request is an object.

api_version"v1"Required

The API version for this webhook

dataobjectRequired

A dispute is a chargeback or payment challenge filed against a company, including evidence and response status.

idstringRequired

A unique ID for every single webhook request

timestampdatetimeRequired

The timestamp in ISO 8601 format that the webhook was sent at on the server

type"dispute.updated"Required

The webhook event type

company_idstring or nullOptional

The company ID that this webhook event is associated with

Response

200

Return a 200 status to indicate that the data was received successfully

Headers

Payload

Response