> This page is for For Users.

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://whop.ferndocs.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://whop.ferndocs.com/_mcp/server.

# Lasso

> Connect your Shopify store to Whop payments through Lasso for predictable payouts, dispute protection, and financing options.

Lasso is a checkout platform that connects your Shopify store to Whop's payment infrastructure. With Lasso + Whop, you get predictable T+3 business day payouts, built-in dispute management, and access to Whop's full suite of payment methods — independent of Shopify Payments.

## Getting started

### Onboard a new store

#### Create your Lasso account

Go to [dashboard.lassocheckout.com/signup](https://dashboard.lassocheckout.com/signup) and create your Lasso account.

#### Create your Whop business

Go to [whop.com/new/](https://whop.com/new/) and select **Physical Products**. Choose your store niche, select the country where your business is registered, and name your store.

#### Complete KYC verification

In Whop, click **Payouts** on the left-hand side and complete KYC identity verification.

#### Connect Whop and Shopify through Lasso

Return to Lasso and proceed through the onboarding flow — it walks you through connecting Whop and Shopify.

#### Create your payment and confirmation pages

When you reach the Store Review page, create your payment page and confirmation page.

#### Wait for approval

The Lasso/Whop team will review and approve your store.

#### Adding a store under an existing Lasso account

In Lasso, click your brand name (top right) and go to **Account Settings** > **Stores** (top) > **Add Store** (top right). Fill in all details including "Store Name" (top left), click **Save**, complete the paywall, and proceed through the onboarding flow.

### Remove/disable VAT tax collection

During onboarding, fill out the VAT removal form: [whoponboarding.com/lasso](https://whoponboarding.com/lasso)

* This form must be submitted before store approval
* Once submitted, the Whop team confirms VAT is turned off on the backend
* US-based stores do not need VAT removal
* The Whop BizID is required to confirm removal (format: `biz_XXXXX`)

> **Info**
>
> VAT removal requires backend confirmation from Whop — it is not instant. If
> missed during onboarding, the form can be submitted after the fact and a team
> member will process it.

### Set up the DNS record for your checkout domain

Go to your domain host (GoDaddy, Namecheap, Cloudflare, etc.) and add a new DNS record:

| Field | Value                                  |
| ----- | -------------------------------------- |
| Type  | CNAME                                  |
| Name  | `checkout`                             |
| Value | `1a28dfb57b1e1efc.vercel-dns-016.com.` |

> **Warning**
>
> Include the period (`.`) at the end of the value. Do NOT prefix with `www` —
> the Name field should be exactly `checkout`. DNS propagation may take time.
> The DNS record is provided on the "Store Approved" screen in Lasso onboarding.

### Install the Lasso code in your Shopify theme

#### Copy the install code

Go to Lasso > **Integrations** > **Shopify** and copy the install code.

#### Open your Shopify theme editor

Go to Shopify > **Online Store** > **Themes** > **Edit Code**.

#### Install in a duplicate theme first

Install in a duplicate theme — preview and test before publishing live.

#### Paste the code

Open `theme.liquid` and paste the copied code.

> **Warning**
>
> **Switching stores or reusing a theme from a previous Lasso store:** Importing a theme previously connected to Lasso on a different store can cause checkout conflicts. To fix this: go to Shopify > Edit theme code > completely DELETE the `lasso-drawer.liquid` file (if it exists). In `theme.liquid`, delete the `render - lassodrawer` line of code. Then paste the new code from Lasso's Shopify integrations page.

### Add a second/additional store

* Whop review required first — send screenshots of new store metrics (revenue, chargeback rate, shipping/delivery performance for last 90 days)
* Each additional store is **\$199/month**
* Create a new Whop business: Whop > blue plus (top left) > **Physical Products** > follow creation flow
* Complete KYC on the new Whop business
* In Lasso: Brand name (top right) > **Account Settings** > **Stores** > **Add Store** (top right) > fill details > complete paywall > follow onboarding flow
* Theme code installation is the same as initial onboarding
* Each store needs its own DNS record

### Switch/rebrand to a new Shopify store

#### Full brand switch checklist

* **DNS:** Get new DNS record > add CNAME to new domain host
* **Lasso — Shopify Integration:** Integrations > Shopify > reconnect with new store (may need to reset integration first — reach out to the Lasso team if you need assistance)
* **Lasso — Account Settings:** Brand name (top right) > Account Settings > Stores > Edit > update all details
* **Lasso — Flows:** Update all branding in payment page and confirmation page
* **Lasso — Theme Code:** Install new code snippet in duplicate theme of new store
* **Whop — Checkout Settings:** Settings (bottom left) > Checkout > update: checkout success redirect URL, custom statement descriptor, payment domain
* **Whop — Brand Name:** Click brand name (top left) > change to new store name
* **Tracking:** Reconnect tracking integrations (Meta CAPI, WeTracked, Triple Whale, etc.)

### Approval requirements

#### Standard review

Screenshots needed:

* Last 90 days revenue
* Chargeback/dispute rate (under 1% ideal)
* Shipping & delivery performance
* Active, legitimate store

#### VIP/priority terms (no reserve)

* \$250k+ in last 30 days
* Average delivery time under 14 days
* Disputes under 1%
* White hat products, no subscriptions

## Payments & payouts

### Payout schedule

* Funds settle in **3 business days (T+3)**, excluding weekends
* No payouts on weekends
* **Automatic withdrawals:** Whop > Payouts > 3 dots (top right) > "Automatic Withdrawals" > set up payout account
* Manual withdrawals can also be requested from the Payouts page
* Payout currency depends on the KYC country and connected bank account
* If your bank currency differs from customer payment currency, FX fees apply

### Fees and pricing

| Component              | Fee                                                |
| ---------------------- | -------------------------------------------------- |
| Lasso                  | 1% transaction fee + \$199/month per store         |
| Whop                   | 2.7% + \$0.30 per transaction (base domestic rate) |
| **Total base pricing** | **3.7% + $0.30/transaction + $199/month**          |

Additional fees (when applicable):

* Cross-border transaction fee (payout country ≠ customer country)
* Currency conversion fee: \~0.5%
* Klarna/BNPL may carry different rates

> **Info**
>
> To avoid cross-border + conversion fees: KYC with the same country your
> customers are purchasing from and connect a bank account in that currency.
> Transaction-level breakdowns are available in the Whop dashboard. For formal
> invoices, contact the Whop team.

### Currency and conversion fees

* Customers are charged in the currency configured in your Whop checkout
* If payout bank currency ≠ customer payment currency → FX conversion \~0.5%
* Cross-border fees apply when KYC country ≠ customer country
* EUR payouts require EUR KYC + EUR bank account
* To change payout currency: Whop > Payouts > 3 dots > **Change Account Details** > re-KYC

> **Info**
>
> To avoid both cross-border and conversion fees: KYC with the same country your
> customers are in and connect a bank account in that currency.

### Refunds and negative balances

* Refunds are processed through the Whop dashboard
* **Insufficient funds:** You must manually top up before refunding
* **Top up method:** Create a checkout link for the needed amount and pay it yourself
* **Negative balance:** Must be manually paid off
* Auto-refund threshold can be set in Whop resolution center settings

### KYC and account details

* KYC is done in Whop > **Payouts** > "Verify your identity"
* To change account details (e.g., switch payout country): Whop > Payouts > 3 dots (top right) > **Change Account Details** > re-KYC with new details
* KYC must match the bank account country for proper payouts
* If KYC'd with EU details, cannot payout to a US bank (and vice versa)

## Disputes & risk

### Chargebacks and disputes

**Thresholds:**

| Dispute rate | Impact                                       |
| ------------ | -------------------------------------------- |
| Below 1%     | No reserves or restrictions                  |
| Above 1%     | May trigger rolling reserve (typically 10%)  |
| Above 2–3%   | Risk of 100% reserve or account restrictions |

**Management:**

* Disputes appear in Whop > **Payments** > **Disputes**
* Whop has a built-in resolution center
* "Accept" on a chargeback = you lose the dispute and refund the customer

**Prevention:**

* **Auto-refund in resolution center:** Set a dollar threshold to auto-refund cases (prevents chargebacks when banks redirect customers to Whop support)
* Disputifier and similar apps work alongside Whop
* [Disputes guide](https://docs.google.com/document/d/13x6hnwmxlI3_Hlwft3cDxGe88Bdugn8cG6z9sGJIp18/)

> **Info**
>
> After closing a store, chargebacks can still arrive — funds in reserve cover
> these.

### Rolling reserve

**When applied:**

* New stores with limited history: 5–10% rolling reserve
* Dispute rate above 1%: 10% rolling reserve
* Dispute rate above 3%: Can escalate to 100%
* CNY/peak periods with delivery delays: Temporary reserves

**Standard terms:**

* 5–10% of transaction volume held for 90 days on a rolling basis
* Reserve can be negotiated based on track record and volume

**How to avoid or reduce:**

* Dispute rate below 1%
* Average delivery time under 14 days
* \$250k+ processed in last 30 days
* Good fulfillment data (use tracking apps like Parcel Panel)
* Can negotiate removal after a proven track record

### Shopify Payments holds

This is a primary reason merchants switch to Lasso + Whop — Shopify Payments holds are unpredictable.

* Lasso + Whop processes payments independently from Shopify Payments
* Shopify Payments can be disabled once Lasso is live (Shopify store still used for product management and fulfillment)
* Merchants with existing Shopify holds can onboard while the hold is active
* Lasso provides predictable T+3 business day payouts

## Features & integrations

### Post-purchase upsells

* Products with variants (multiple sizes/colors) not yet supported
* Both Whop AND Lasso must activate upsell functionality for your store — request via your Whop team rep
* One-click upsell is supported
* Cart upsell sizing/display can be customized
* Setup: Lasso > **Upsells** > add products

> **Info**
>
> As of February 2026, upsells only work for USD transactions. Multi-currency
> upsells, VSL (Video Sales Letter) on upsell pages, more customizable upsell
> pages, and product variant support are in active development.

### Ad tracking and CAPI

**Meta (Facebook) CAPI:**

* Built-in integration: Lasso > **Integrations** > **Meta** > enter Pixel ID + Access Token
* If using WeTracked or Triple Whale, disable Lasso's CAPI to prevent double attribution

> **Info**
>
> Known issue: CAPI may fire multiple events. A fix is in development — the team
> will disable and re-enable once resolved.

**Supported tracking tools:**

| Tool               | Status                                                                                             |
| ------------------ | -------------------------------------------------------------------------------------------------- |
| WeTracked          | Supported                                                                                          |
| Triple Whale       | Supported                                                                                          |
| Klaviyo            | Integration available in Lasso                                                                     |
| Voluum             | Not natively integrated; postback tracking may break when switching from Shopify to Lasso checkout |
| AppLovin / Taboola | Contact the Lasso team for custom integration                                                      |

### Affiliates and data visibility

* Affiliates who referred you can see limited data on the affiliate dashboard
* This may include store URL, revenue, and chargeback metrics
* Check with your Whop team rep on exact visibility settings

### Team member roles

* Team members can be added with specific role permissions
* For refunds/disputes handling, assign the appropriate access level
* Check Whop dashboard > **Team** settings for available roles

## Key links

| Resource                  | URL                                                                                               |
| ------------------------- | ------------------------------------------------------------------------------------------------- |
| Lasso Signup              | [dashboard.lassocheckout.com/signup](https://dashboard.lassocheckout.com/signup)                  |
| VAT Removal Form          | [whoponboarding.com/lasso](https://whoponboarding.com/lasso)                                      |
| Onboarding Video          | [Watch on Google Drive](https://drive.google.com/file/d/1sgnGeIMa8Bs-SiZXq1a7OSvvRv-i9RXC/view)   |
| Payment Page Design Video | [Watch on Google Drive](https://drive.google.com/file/d/1jdTFsUZeRmi6Ml9nndnwAAK3RiuEmP-G/view)   |
| Whop Merchant Walkthrough | [Watch on Loom](https://loom.com/share/3031d58850ce45128fb22104ec22d22f)                          |
| Disputes Guide            | [View document](https://docs.google.com/document/d/13x6hnwmxlI3_Hlwft3cDxGe88Bdugn8cG6z9sGJIp18/) |
| DNS CNAME Value           | `1a28dfb57b1e1efc.vercel-dns-016.com.`                                                            |