> This page is for For Users.

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://whop.ferndocs.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://whop.ferndocs.com/_mcp/server.

# Refunds

> Learn how to refund your customers on Whop

Process refunds instantly, set up auto-refunds, and manage your account balance on Whop.

## How to process a refund

There are three ways to refund a customer: through their **profile** (quickest method), **Payments**, or the **Resolution Center**.

#### Customer's profile

1. Go to your **Dashboard**
2. Use the search bar at the top right to find the customer
3. Click on their profile
4. Scroll down to **Payments** and click **Refund** next to the specific payment
5. Choose your refund amount:
   * Click **Refund** for the full amount
   * Check **Partial refund** and enter the amount you want to refund

#### Payments

Great if you want to see all your transactions:

1. Go to **Dashboard** > **Payments**
2. Find the payment you want to refund
3. Click the 3 dots (⋮) next to the customer
4. Select **Refund** from the dropdown
5. Choose your refund amount:
   * Click **Refund** for the full amount
   * Check **Partial refund** and enter the amount you want to refund

#### Resolution Center

1. Go to **Dashboard** > **Resolution Center**
2. Click on the case you want to resolve
3. Click **Accept** and your refund will be processed

> **Tip**
>
> Refunds are processed immediately, and you'll see the refund appear on the
> customer's profile right away.

## Set up auto-refunds to save time

If you want to automatically handle smaller refund requests, you can set up auto-refunds for amounts under a certain threshold.

To set up auto-refunds:

1. Go to **Dashboard** > **Resolution Center**
2. Click **Auto respond**
3. Set your auto-refund thresholds:
   * **Auto-refund card payments below**: Set the maximum amount for automatic card refunds
   * **Auto-refund PayPal payments below**: Set the maximum amount for automatic PayPal refunds
4. Add a custom message (optional) that customers will see when they receive an auto-refund
5. Click **Save**

> **Info**
>
> Resolution Center cases for purchases made with financing options are always
> **automatically refunded.** This applies to Splitit, Sezzle, Klarna, AfterPay,
> and Zip Pay. - Auto-refunds help protect your payments - Keep your dispute
> rates low - Preserve your access to BNPL financing options Since these cases
> are refunded automatically, no action is required on your end.

![Auto refunds](file:docs/images/autorefundsetup.png "Auto refunds")

## What to do if you don't have sufficient funds

If your Whop account doesn't have sufficient funds for a refund, you'll need to add money to your account first.

### Top up your balance

To add funds to your account:

1. Go to **Dashboard** > **Balances**
2. Click **Top up +**
3. Enter the amount you want to add
4. Choose to pay from your personal balance or select another payment method
5. Click **Pay**

> **Tip**
>
> Always keep some money in your account so you can process refunds quickly.
> This keeps customers happy and makes your business look professional.

### Set up minimum balance retention

If you use **Automatic withdrawals**, you can automatically keep money in your account for refunds:

1. Go to **Dashboard** > **Balances**
2. Click **Automatic withdrawals**
3. Set your withdrawal schedule (**Daily**, **Weekly**, or **Monthly**) and click **Continue**
4. Enter the minimum amount you want to keep in your account and click **Continue**
   * We recommend keeping enough to cover at least two refunds at your typical price
5. Click **Confirm**

To edit the minimum amount if you already have automatic withdrawals setup, click the 3 dots on the top right of your **Payouts** page, and then click **Automatic withdrawals** and then **Edit automatic withdrawal settings**.

> **Tip**
>
> If you only use manual withdrawals, you can't set a minimum balance to retain
> — you'll need to manage your balance manually.

## FAQs

#### How do fees work with refunds?

When you refund someone, you pay back the full amount they originally paid — even though you received less after fees were deducted.

For example: If a customer paid \$100, you'll refund the full \$100 even though you only received around \$97 after Whop and processing fees.

This applies to both full and partial refunds. There are no additional fees to process a refund.

#### How long does it take for customers to receive their refunds?

It depends on the customer's bank or payment method. Customers can typically expect to see refunds in their account within 3-7 business days after the refund is processed.